ProHome® of New England would like to congratulate you on the purchase of your new home!
Your builder provided you with a Warranty Guidebook package which covers the details of your coverage. This book is pictured below.
We also encourage you to watch this 5 minute video for additional details. (This video was also provided on CD as part of your warranty package.) |
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The Builder, not ProHome® , is the explicit Warrantor under the limited warranty.
Request for Warranty Service Performance
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| This is what your Warranty Guide book looks like. |
ProHome® is the Builder's Warranty Management Representative. All communications are to be directed to ProHome® regarding warranty issues. All non-emergency requests for warranty service must be provided in writing and must actually be delivered to ProHome® no later than the expiration of the term of the limited warranty.
Please refer to the Warranty Book for procedures on the Pre-Close, 30-Day, or 11-Month Walkthroughs. (Your warranty book is not available online, but an image of the cover is show to the right for your reference.)
Be sure to reference the Common Requests for Warranty Service that Are Not Covered Under Your Warranty (pdf) document and the Helpful Hints page for further details.
Sample Workform
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| Sample workform (pdf) |
The document shown to the right is a sample of the workform that is used by the ProHome® service agent to document and track any warranty issues that you may have. This form is provided here as a sample only - the actual form is filled out in triplicate by yourself prior to the walkthrough.
