Are customer service
and callback management Profit Centers for your company, or are
they
a financial and
emotional drain?
ProHome® Provides
- Market Proven Warranty Management System
- An In-Depth and Complete Warranty
- Homeowner Service Guides
- Pre-Closing / 30 Day / 11 Month Walkthroughs
- A Local Service Center
- Full Administrative Services
- One Call Convenience – Live Voice
- 24 x 7 Emergency Service
- Professional / Knowledgeable Staff
- Communication and Reporting
- Scheduling and verification of warranty work requests
- Tracking of callbacks and subcontractor performance
- National Industry Knowledge / Exposure
- Low Fixed Cost per House
- Third Party Advantage
- Legal Protection
There is a way to ...
- Realize operational and financial customer service efficiencies while increasing referrals
- Deliver great customer service without being controlled by your homeowners after the sale
- Reduce non-warranty work, while delighting your homeowners... subcontractors love this
- Mitigate the growing litigation risks every builder faces as a result of meeting homeowner demands that clearly fall outside of the published warranty
With
ProHome® 's market proven Warranty Management System, consistent warranty determinations are delivered and documented, customer service delivery costs are driven down, front-end productivity is increased, customer service frustrations are eliminated and customers are satisfied!
Read more about the advantages of outsourcing your warranty service.
ProHome® is a national company founded in 1983 by 40 builders. We have served over 5,000 builders in over 115 markets nationwide, including several regional builders, throughout this time. The nations largest production builders - such as D.R. Horton, Toll Brothers, and US Homes - as well as hundreds of small custom home and condo builders use our 3rd party Warranty Management Services. Why? Because ProHome has a documented history of streamlining a builders' customer service delivery - both operationally and financially - while delivering a more satisfied homeowner at the end of the warranty period.
